A: No, students are not allowed to make private arrangements with hosts, and hosts are not allowed to make private arrangements with students. Since the student was initially booked through Global experience, it is industry practice that we continue collecting the payments on your behalf. By having this system in place, we also have the visibility to know where the student is currently living. If this comes up, please inform us immediately. If we find out you or your students have set private arrangements, we will not be able to have you as a host anymore.
A: Unfortunately, no. Since water and electricity bills are included in the homestay fee, we suggest you speak to us as soon as you notice this change in bills. We will be more than happy to speak to student’s institution or the student directly.
Regarding water usage, we will inform students during times of water restrictions that they need to be more mindful of their water use. You are welcome to do the same.
Please remember that we are here to help you if you encounter any kind of challenges with your students.
A: We understand your point of view. What we suggest to our hosts and what works well is for them to lend the heater for 1-2 hours each night before the student goes to bed. This will help to warm up the room, and you have peace of mind that there is no danger. Then you can ask for the heater back before bed.
You also need to ask your student to wear enough warm clothes to bed. Some students only wear singlets and shorts during winter when they go to bed. Ask if they need help finding warmer pyjamas.
A: The homestay industry has evolved in the last few years, and it is now mandatory for each family member over age 18 to have a valid Working with Children Check (WWC). One family member (the main carer) should have a “paid” WWC (“E” version), and each other member can have a “volunteer” WWC (free – “V” version). There must be one paid WWC for the main carer because hosting students is “paid” work.
Here are the links to apply for Working with Children Check:
New South Wales:
Public liability insurance of $20 million is also now compulsory. Public liability insurance will help in cases of unexpected incidents of your home and contents. Global experience recommends AIG Homestay Host Insurance Plus, but please talk to us if you have your own insurance already. Please see the link below for AIG Homestay Host Insurance Plus website:
A: We generally recommend that using the washing machine for clothes is allowed once a week, as this is normal in Australia.
However, many students from China may want to wash their underwear daily, by hand, as this is part of their culture. If this is the case, we suggest that provide them with a bucket and ask them to wash using the sink in the laundry for hygienic purposes. Please ask them to hang their underwear outside on the line, or somewhere with open air, not in their wardrobe.
A:We do not recommend that hosts allow the parents to stay with the student at your home. Homestay is for students only, and it may become uncomfortable if you have other students with you. Your student’s parents can stay at a nearby hotel, and they can meet outside your home. Some parents may want to visit their child at their homestay, and meet you, when they first arrive, or if they come to visit. However, they need to ask for your permission and come for a visit when you and your family are at home.
A: If you have advised the student that you will enter from time to time to open the window, you can. However, most students would like their own privacy, and do not want anyone to enter their room when they are not there. Please speak with your student when they arrive to let them know you may need to do this from time to time to avoid any misunderstanding. Additionally, you are not expected to tidy their room, and they should not expect you to do so.
A: The student is part of the family and you can ask them to assist with house chores, however there should be clear boundaries when you ask them to do so.
Things you can ask (but not every day and all at once):
- Cleaning their bedroom
- Cleaning their bathroom (if they or other students are the sole users of the bathroom)
- Washing their dishes after meals and helping with dinner clean-up
- Washing their clothes and hanging them outside
Things you should not ask:
- Baby sit your child(ren)
- Vacuuming the house
- Cleaning the bathroom (if you also use it)
- Doing the gardening
- Cooking and looking after another student while you are away on holiday or emergency
A: Although in general many people will experience culture shock between 1 to 2 weeks after their arrival, it depends on each person. Some may take longer, especially if they have never been outside their own country.
We suggest that you assist your students to adjust in their new environment by:
- Introducing them to your friends who have similar background.
- Including them in your daily activities and letting them know that you are available if they need any help.
- Trying to talk to them as much as you can especially, during dinner time. Some students may not say a lot due to their limited English, and that’s ok. They can just be a good listener. The main thing is for them to feel welcomed, and dinner is a great time to build this bond.
- Encouraging them to go out with their new friends.
- Encouraging them to find some new activities to meet new people and friends i.e. attending Meetup groups, going to the gym, joining university student association.
A: With an urgent case like this, the host should assist to call the ambulance and accompany the student to the hospital or drive the student directly to the hospital if available. We want to make sure that the student receives the health care they need. Their wellbeing is the number one priority!
Once you ensure your student has received appropriate help and health care, you may try to ring the carer again. If you are still unsuccessful then you can send a text message, letting the carer know that the student is currently at the emergency section at (name the hospital) and ask the carer to ring you as soon as he/she receives the message.
Please also let Global experience know by sending a text to our emergency number, we can also assist to follow-up with the carer the next day, if need be.
Also, if you have any doubts when encountering this kind of challenge, it is best to ring us at the emergency number 0430 008 448 so we can give you some directions on how to deal with this case.
A: Ideally you need to communicate about this on the first day of their arrival. This way they are aware of the limitations of using home facilities in the homestay such as cooking. Let them know if they wish to bring lunch from home, they can prepare sandwiches instead. They can buy the ingredients and keep them in the fridge.
A: Cooking a dish together is a great way to bond, and it allows your student to showcase a meal from their home country. However, your student should not be cooking every night, and they are not obligated to cook for you. Please ensure you monitor them while they are cooking, as some safety and electrical features may be different. If your student is U18, you must do the cooking “together” for safety reasons.
We want to ensure they do not misunderstand the intention of cooking a meal for you as a requirement. Instead, it is a cultural exchange and an opportunity for the student to eat a dish they enjoy and show you something from home.
A: Although walking around topless is quite normal for men in Australia, some students may feel uncomfortable with this, especially if they are female. We suggest that the host and family members dress modestly when having students (especially female). When dealing with people from different cultures and backgrounds, we should try to be culturally sensitive to avoid receiving negative feedback/comments from students.
A: If you take the student out for dinner, it should be the courtesy of the host. Hence you should pay for the meal as dinner, as this is included as part of the homestay arrangement. However, if your student is over 18 and he would like to consume alcohol, let him know this is at his own cost.
A: Normally, when student requests Halal food, it means that their food should not contain any pork or alcohol products (including wines, liquor, beer, etc., in cooking preparation). Double check with them as they may prefer to eat only fish, eggs, and vegetarian dishes.
However, some students requesting Halal may mean Halal meat. You need purchase special Halal meat from the butcher (for chicken, beef, and lamb). If this is the request, our staff will communicate with you in advance and an extra fee will be added to your weekly fee as a token of appreciation for your effort.