Registrer deg for å få med deg siste nytt fra Poly. They were shipped from Sydney and when I got them not only did the microphone not work but the Plantronics software (hub, Dolby, and status companion) did not even recognize the headset was even plugged in. I am stumped, New comments cannot be posted and votes cannot be cast, More posts from the techsupport community, Stumped on a Tech problem? Make sure that your Plantronics headset … They look like they sell some of the 500 series headphones but dont list any drivers despite having an entire section for them while only listing user guides. Simply download the Plantronics hub (application) on your device. Scroll to the settings and turn off the ‘headset sensors’ and ‘HD voice’. Wait for your computer to recognize the USB connection, and then test the microphone again. Align the … Make sure the USB connection is not loose. They were shipped from Sydney and when I got them not only did the microphone not work but the Plantronics software (hub, Dolby, and status companion) did not even recognize the headset was even plugged in. A cloud service that delivers device insights and management vital to optimizing workplace experiences. The driver you need isnt actually plantronics software hub, you need a software named 'rig 500hd drivers' it used to be on plantronics webpage but has since been removed since they sold out to a different company. I received a response back from Plantronics support so in this video I try some more things for them. Make sure the microphone is pointing towards the corner of your mouth. To wear the headset on the right ear but with a different size ear loop or ear tip, select the size you want and reinstall in reverse order as shown. Wait for your computer to recognize the USB connection, and then test the microphone again. Brilliant audio without interruptions. Make sure the USB connection is not loose. https://discord.gg/2EDwzWa, Press J to jump to the feed. Avoid Device and Application Conflict. If the USB connection is secure, but the issue persists, try connecting to a different USB port. The turn off the headset for about 5 - 10 secs and turn back on. If your USB port does not provide enough power, you may also need to use a power supply. By using our Services or clicking I agree, you agree to our use of cookies. However, windows itself did recognize … Recently I purchased a RIG 500HD headset from an Australian company called EB games. Give your workers the headset that will help them get more done, with style-meets comfort. Now you can huddle happy in smaller rooms and connect easy in conference rooms whatever video collaboration software you use. I suspected a problem with the cord (due to partially working and not recognized) but after I tested it using a standard Y adapter from my old headset it still didn't receive any input (software also didn't work but I didn't expect it to when plugging in via 3.5 rather than USB. Make sure that the microphone is not muted. Make sure that your Plantronics headset is selected as the default audio device. If the USB connection is secure, but the issue persists, try connecting to a different USB port. Be sure to check out the Discord server, too! Ask the tech support reddit, and try to help others with their problems as well. Nacon do the RIG headphones now but nowhere can i find any drivers. Update: the issues are now resolved! Some devices do not draw enough power from the USB port. Be sure the notch in the ear tip faces the microphone. I am in this exact same issue right now. In a large sense, if too many devices or programs need the … I figured id check Reddit to make sure I wasn't being a dipshit before following up to get a replacement. Identical. Hey mate, I stumbled across this post while searching for rig500hd drivers for a fresh windows install. Smart conferencing for rooms of every size. Cookies help us deliver our Services. And the Trio C60 plays nicely with everyone, delivering native experiences on your favorite collaboration platforms. Make every conversation clear with the Savi 8200 Office and UC Series—with top-quality wireless DECT™ audio. La oss bare gi rom til ideene, eller hva? Am I missing something really stupid? Using the Plantronics CS540 on the Left Ear. Press question mark to learn the rest of the keyboard shortcuts. Your device should work just fine. However, windows itself did recognize there was a mic input but it would not receive any sound. Poly Studio X family Video Bars deliver radical simplicity in a single sleek device.